Tenant FAQs

Answers to your common questions

Do I need approval to paint or change something in the home I am renting?
Any and all changes or modifications to the property must be requested in writing to Advantage Gold Realty for approval before any changes are made to the home. Please makes sure that you get all approvals in writing.

How do I apply for a rental?
The easiest and fastest is to apply on-line. A completed application, verifiable income and application fee of $40 must be provided for each tenant over the age of 18. All application fees are non-refundable.

How do I know if a property is still available?
Most all properties listed on our website are available to rent. We do not remove listings from our website until the lease is signed. So it is possible that we have approved rental applications on a property, but because a lease has not been and we have not collected all funds owed, they will still be visible. If you find a property that you are interested in and find out that it is no longer available, we will gladly tell you about other properties available or other properties coming on the market soon.

How do I make a request for a Maintenance Problem?
You can submit a Maintenance request online, print a maintenance request online and mail to our office, or visit our office and fill out a Maintenance Request Form. Maintenance Request Forms can be found in the Tenant Resources tab of our website.

How long will it take to process my application?
Once a completed application, with proof of income and application fee is submitted, most applications take 2 hours. Usually, the only delay is an incomplete application or a previous Landlord’s lack of response if rental history is required.

How much are late fees?
Late fees are 5% of your monthly rental rate. Late fees will continue until the rent is paid in full. If you are going to be late, please contact our office immediately or email your property manager. Communication is very important when the rent is not paid on time. Please do not ignore us when we contact you for information.

I did not have a pet when I moved in; may I have a pet now?
First, email your Property Manager of your request for a pet. Do not move a pet into the property without permission. Once the pet has been approved an increased security deposit and fee may be required and a pet addendum must be signed.

What are your office hours?
Our office is open Monday through Friday from 9:00 PM to 5:00 PM.

What do I do if I need to move out?
It is required that you provide a 30 days’ notice in writing to Advantage Gold Realty. The Notice to Vacate must be received in the office 30 days before the end of the month. If you are on a month to month tenancy you will be required to submit your notice prior to the next billing cycle. Intent to Vacate Forms can be found in the Tenant Resources tab of our website.

What happens if I pay my rent late?
If you have not paid on-time and if you have not contacted our office, we will contact you to find out what the status of the rent is. If you have not paid by about the 16th of the month, we will prepare a Three Day Notice to Pay or Quit, which is required by the State of North Carolina.

When is my rent due?
Rent is due on the 1st of each month and is considered late on the 7th. Late fees are applied to all payments that are received in our office after the stare of business on the 7th.

Where can I pay my rent
You can pay rent in person or by mail to 1512 Gum Branch Road, Jacksonville NC 28540. Our office accepts checks and money orders. You can also pay rent your rent online using our tenant portals.

Why can’t you give me a copy of my credit report?
To protect your privacy and financial information, Advantage Gold Realty does not print out any credit or consumer reports. We run the reports on-line and make notes on our application checklist. The Fair Credit Reporting Act would require us to get an applicant’s written permission and the written permission of the consumer reporting agency, which is not possible, before releasing a printed report.

Why should I rent from your company?
We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you’ll ever experience. We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc.), to ensure that your unit is in good condition.

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Advantage Gold Realty
1512 Gum Branch Road
Jacksonville NC 28540-5216

Phone: 910.353.2001
Fax: 910.353.2113

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